Privacy Policy

This privacy policy discloses the privacy practices for:

www.firewood.com.au

This privacy policy applies to information collected or stored by:

Petzall Family Trust No. 2 trading as Firewood

It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the collection and use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only collect and have access to information that you voluntarily give us on the website or via email or other direct contact. We will not sell or rent this information to anyone.

We will use your information to provide any products or services requested by you or to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website, in order to:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

If you feel that we are not abiding by this privacy policy, you should contact our Privacy Officer immediately via:

Phone: (03) 9331 5176

Email: info@firewood.com.au

Mail: 175 Arundel Rd, Keilor VIC 3036

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected at all times.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us a via a highly encrypted SSL Certificate. You can verify this by looking for a closed lock icon at the bottom of your web browser, looking for “https” at the beginning of the address of the web page, or by clicking on the following image (image only shown if viewing this page using a secure connection).

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are hosted in a highly secured data centre.

Links

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Shipping Policy

Petzall Family Trust No. 2 will endeavour to ship any online order within 1-2 business days of preferred delivery date.

Orders will be delivered as close as possible to the preferred delivery date selected.

Should any goods be out of stock at time of order processing an e-mail will be sent to the purchaser, or phone call made, advising estimated time frame to deliver goods and the choice will be offered to cancel the order.

Online orders are automatically debited against the supplied Credit Card.

Returns Policy

Please email info@firewood.com.au or call our phone number detailed on our website. You will be required to provide details regarding the item, invoice number, reasons for return and your business hours contact telephone number. For your convenience, and to assist us in processing your return efficiently, we will email or call you to discuss the best options for expediting a return. We will endeavour to expedite a speedy return resolution where possible in all cases.

You may return:

All goods supplied and found to be faulty within 24 hours of receipt.

(Replacement of these goods for the same or their equivalent product, a store credit or full refund will be issued at the discretion of Petzall Family Trust No. 2)

Goods supplied incorrectly by Petzall Family Trust No. 2 or its appointed distributors.

New goods must be returned in original condition as shipped.

In addition, we may issue partial refunds at our discretion for the return of certain items, including:

Any item that is returned more than 24 hours after delivery.

Credit Card Surcharge

If you decide to pay by premium credit card, there will be a credit card payment processing fee, a percentage of the amount you’re paying, and depends on the credit card you use.

The details of this fee will be detailed on your bill.